What is your return and exchange policy?
Due to the nature of luxury and made-to-order garments, we generally do not offer returns or exchanges. However, if you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photographs for review.
Can I modify or cancel my order after placing it?
Order modifications or cancellations may be requested within 24 hours of placing the order. Once production or processing has started, changes may not be possible.
How long will it take to receive my order?
Delivery times vary depending on the collection and product type. Ready-to-wear items are typically dispatched sooner, while made-to-order formal and bridal outfits may require additional production time. Estimated delivery timelines are mentioned on each product page.
Do you ship internationally?
Yes, We ships worldwide. Shipping charges and delivery timelines vary depending on your location and will be displayed during checkout.
What payment methods do you accept?
We accept major credit and debit cards, including Visa and Mastercard, through our secure payment gateway. All transactions are encrypted and processed securely.
Do you offer custom sizing?
Yes, selected outfits can be customized according to your measurements. Please contact our team before placing your order to discuss customization options and timelines.
How do I choose the correct size?
Each product page includes a detailed size guide to help you select the best fit. If you need further assistance, our customer support team will be happy to help you choose the right size before placing your order.
Do I need to create an account to place an order?
No, you can place an order as a guest without creating an account. However, creating an account allows you to track orders, save your details for faster checkout, and view your order history.