Shipping & Handling

General

1.1. Maria Shaikh operates the website https://mariashaikh.com and specializes in luxury prêt, under the brand name "Maria Shaikh".

1.2. This Shipping & Delivery Policy outlines the procedures, responsibilities, and terms governing the shipment and delivery of products purchased through the Maria Shaikh website.

1.3. We are committed to providing a seamless shopping experience and work with trusted logistics partners to ensure the safe and timely delivery of your orders.

Terms of Shipping & Delivery

2.1. Dispatch & Delivery Timeline

Most Maria Shaikh garments are made-to-order or handcrafted; therefore, delivery timelines may vary depending on the product.

Estimated delivery timelines are displayed on individual product pages. For urgent orders or delivery-related inquiries, please contact our customer support team.

Please note that all delivery timelines are estimates and may be affected by unforeseen circumstances beyond our control.

2.2. Information Required for Delivery

To ensure successful delivery, we collect information including:

• Full name

• Shipping address

• Billing address

• Contact number

• Email address

• Landmark details (where applicable)

Customers are responsible for providing accurate and complete information. Maria Shaikh will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect information provided by the customer.

2.3. Delivery Attempts

If a delivery attempt is unsuccessful, the courier company may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply for repeated delivery attempts or address changes after dispatch.

2.4. Delivery Delays

While we strive to dispatch and deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions

• Public holidays

• Customs clearance procedures

• Political or regional disruptions

• Courier service delays

• Other unforeseen circumstances

In the event of a delay, we will make reasonable efforts to keep customers informed regarding the updated delivery schedule.

2.5. Third-Party Courier Services

Maria Shaikh works with reputable courier and logistics partners. However, we are not liable for the actions, omissions, delays, or service interruptions caused by third-party delivery providers once an order has been dispatched.

2.6. Tracking Information

Once your order has been dispatched, a tracking number will be shared via email, SMS, or WhatsApp where applicable.

Customers can use the tracking information to monitor shipment progress in real-time.

Please note that tracking updates may occasionally experience delays due to courier system updates.

2.7. Shipping Charges Within Pakistan

We offer free nationwide shipping across Pakistan on all eligible orders unless otherwise stated during promotional campaigns or special events.

2.8. International Shipping Charges

International shipping charges are calculated based on:

• Destination country

• Parcel weight and dimensions

• Shipping method selected

Shipping fees displayed during checkout do not include customs duties, import taxes, or government charges imposed by the destination country.

These charges are the sole responsibility of the customer.

2.9. Customs Duties & International Delays

International customers are responsible for:

• Customs duties

• Import taxes

• Clearance charges

• Any documentation requested by customs authorities

Maria Shaikh is not responsible for delays caused by customs inspections, clearance procedures, or local import regulations.

Any customs penalties, storage fees, or additional charges imposed by local authorities must be paid by the customer.

Goods Not Received Policy

3.1. Definition

A "Goods Not Received" situation refers to circumstances where a customer does not receive the purchased goods within the expected delivery timeframe despite an order being dispatched.

3.2. Eligibility

This policy applies to all orders placed through the Maria Shaikh website.

3.3. Delivery Address & Proof of Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Proof of delivery is maintained through our courier partners and may include:

• Delivery confirmation records

• GPS delivery verification

• Courier delivery logs

• Shipment tracking information

In the event of a dispute, these records may be used as evidence of delivery.

3.4. Shipment Confirmation

A tracking number will be issued once the order is dispatched. The tracking number serves as confirmation that the shipment has been handed over to the courier partner.

3.5. Reporting Timeframe

Customers must report any "Goods Not Received" issue within 7 working days of the expected delivery date.

Reports submitted after this period may not be eligible for investigation.

3.6. Reporting a Missing Delivery

To report a missing shipment, customers should contact our support team and provide:

• Order number

• Tracking number

• Description of the issue

• Any relevant supporting information

3.7. Missing Delivery Investigations

Maria Shaikh will assist customers in communicating with the courier company and investigating the shipment status.

However, once proof of delivery has been provided by the courier company, Maria Shaikh shall not be held liable for claims involving lost, stolen, misplaced, or misdelivered packages after successful delivery confirmation.

3.8. Contactless Deliveries

Many courier partners use contactless delivery procedures.

The absence of a physical signature does not invalidate delivery confirmation where courier tracking records indicate successful delivery.

3.9. Customer Responsibility

Customers are responsible for:

• Providing an accurate delivery address

• Monitoring shipment tracking updates

• Ensuring someone is available to receive the package where required

Maria Shaikh will not be responsible for delivery issues caused by incorrect address information provided by the customer.

3.10. Investigation Procedure

Upon receiving a Goods Not Received claim, our team will:

• Review the order details