General
1.1. At Maria Shaikh, we are committed to delivering garments of exceptional quality and craftsmanship. While we strive to ensure complete customer satisfaction, we do not offer returns, refunds, or exchanges under normal circumstances.
1.2. "Normal circumstances" refer to situations where the product is delivered as described, free from defects, and meets the quality standards of Maria Shaikh. If the product matches the description, measurements, and specifications provided at the time of purchase, it will not be eligible for return, exchange, or refund.
Defective Products
2.1. Quality Assurance
At Maria Shaikh, every garment undergoes a thorough quality inspection before dispatch. Our quality control process includes careful examination of fabric, stitching, embellishments, finishing, and packaging to ensure that every order meets our brand standards. We use premium materials and follow strict quality assurance procedures throughout production and shipping.
2.2. Notification of Defect
If you receive a defective, damaged, or incorrect item, you must notify us within 48 hours of receiving your order.
To submit a claim, please contact our customer support team and provide the following information:
• Order number
• Description of the issue
• Clear photographs or videos showing the defect
• Any supporting information relevant to your claim
Claims submitted after 48 hours of delivery may not be eligible for review.
2.3. Return Process
Once your claim has been reviewed and approved, our team will guide you through the return process.
Please note:
• The product must be returned in its original condition with all tags and packaging intact.
• Customers are responsible for all return shipping, customs duties, and related charges unless otherwise agreed by Maria Shaikh.
• Items returned without prior approval may not be accepted.
2.4. Investigation Process
Upon receiving the returned item, Maria Shaikh will conduct a detailed investigation to verify the reported issue.
This assessment may include:
• Physical inspection of the garment
• Review of submitted photographs and documentation
• Verification against production and quality control records
• Internal quality assessment
2.5. Refund or Replacement
If the defect is verified, Maria Shaikh may, at its sole discretion:
• Replace the item
• Issue store credit
• Provide a refund in exceptional circumstances
Refunds are not guaranteed and are considered only in rare cases where replacement or store credit is not feasible.
2.6. Brand Discretion
All decisions regarding returns, replacements, exchanges, store credits, or refunds are made solely by Maria Shaikh and shall be considered final.
Cancellation Policy
3.1. Eligibility
Customers may request cancellation of an order within 24 hours of placing it.
Orders that have entered production, customization, processing, packaging, or shipping stages cannot be cancelled.
3.2. Cancellation Timeframe
Cancellation requests received after 24 hours of order placement may not be accepted.
To request a cancellation, please contact our customer support team immediately and provide your order number.
3.3. Refund for Cancelled Orders
If a cancellation request is approved, the refunded amount may be issued as:
• Store Credit, or
• Original Payment Method (subject to approval)
Store credit, if issued, will remain valid for 30 days from the date of issuance.
Approved refunds are generally processed within 7–14 business days.
3.4. Non-Cancellable Items
The following items cannot be cancelled, refunded, or exchanged:
• Customized or made-to-measure garments
• Personalized orders
• Bridal and formal wear once production has begun
• Sale or discounted items marked as non-refundable
• Orders that have already been shipped
3.5. Cancellation Procedure
To request a cancellation, customers should contact to our support team:
3.6. Communication
Once a cancellation request is received, customers will receive confirmation via email or WhatsApp regarding the status of their request.
3.7. Customer Responsibility
Customers are responsible for providing accurate order information and submitting cancellation requests within the specified timeframe.
Maria Shaikh is responsible for reviewing eligible cancellation requests and processing approved refunds or store credits according to this policy.
3.8. Policy Updates
Maria Shaikh reserves the right to update or modify this Return, Exchange, and Cancellation Policy at any time without prior notice.
Any revisions will be posted on our website and become effective immediately upon publication.